Other People's Kids (CBSnews video)

I found this video from CBSnews. Chris Wragge and Erica Hill talk to Parent's Magazine Psychology Editor, Diane Debrovner about how to deal with other people's misbehaving children.
Mrs. Debrovner had certainly read Faber & Mazlish book's...

"try to articulate the message in unusual way... instead of : you are being mean...!"